Priority Support for Vendure
Get help from core maintainers. From configuration questions to enterprise SLAs.
When every release window matters
Engineering teams recover an average of 4-5 sprint days per quarter with our support packages.
Tight deadlines
Product launches and campaign windows won’t wait for an open-source queue. With Priority Support, your pull requests are reviewed within 48 h, keeping features flowing through CI/CD and preventing last-minute scramble fixes.
Critical bugs
A single production bug can drain revenue by the minute. Retainer clients jump to the front of our triage line—expect a hot-fixed release or a rock-solid workaround in less than three business days.
Knowledge gaps
Vendure moves fast. Whether you’re onboarding new developers or integrating a complex plugin, having a direct Slack channel to the core team slashes ramp-up time and spares your engineers hours of guess-and-check.
Roadmap risk
Building on a platform means betting on its future. Priority Support gives you early feature previews and a voice in the roadmap, so you can plan upgrades with confidence instead of reacting to surprise changes.
What’s Included in Every Retainer
Starter
Reduce hours of guess-and-check by your engineers.
Growth
Make sure you deliver projects on time and resolve production issues faster.
Enterprise
Get support directly from the Vendure core team from Elevantiq.